Account Manager Position Summary: The Account Manager aids their assigned sales team in all aspects of campaign life cycle including initial planning of accounts within their territory. They also service the client's day to day needs to ensure expected delivery and client satisfaction. Essential Duties and Responsibilities: Support sales staff in all day-to-day activities. Service client needs on a daily basis, including updates on campaign performance mid-flight, during, and post analysis/final billing. Draft and execute requests for proposals, presentations, and various reports under deadline pressure, ensuring best practices are followed. Provide pricing guidelines and network impression availability for all campaign proposals. Maintain proactive line of communication with clients, providing constant support. Conduct follow-up calls for signed Insertion Orders, rate requests and creatives. Respond to and facilitate requests from marketers, online advertisers, and agencies. Utilize third party measurement tools to provide market insight to sales team. Assist in planning and scheduling meetings for sales team members. Run daily reports in third party ad servers, i.e. Atlas/Dart. Compare client numbers to Specific Media's numbers, checking for discrepancies. Demonstrate an excellent understanding of Specific Media's products and services. Communicate issues with sales & delivery teams. Provide final delivery report for clients to ensure accurate billing. Manage a sophisticated database of sales contacts. Competencies: Interactive media sales support experience preferred. Must possess superb organizational, written and verbal communication skills. Strong ability to manage multiple tasks and manage priorities. Must have excellent details skills and ability to meet deadlines. Must be a highly motivated and team player. Education and/or Experience: Associate's Degree One year sales support experience Computer Skills: Proficient in MS Office, including PowerPoint Exposure to Salesforce.com or similar CRM Aptitude for working with custom software systems
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